Work With Us
ANL Lighting provides quality light globes and fittings primarily for the residential, commercial & industrial markets. ANL Lighting’s mission is to strengthen and further develop market opportunities for the ANL Lighting/ VIBE Lighting product range in Australia and Overseas.
We value our staff and customers and recognize the importance of creating a positive relationship between staff & customers to achieve mutual satisfaction. ANL Lighting believes in and encourages open communication, praise and tolerance in order to create a positive working environment, where staff feel valued and have control and ownership of their job.
- Honesty, loyalty, openness and trust
- Customer focus and commitment
- Enthusiasm, self-motivation and efficiency
- Willingness to accept change, seek improvement and grow
in personal development
- Listening to our customers and fulfilling their requirements
- Being proactive business partners with our customers
- Providing high-quality products at competitive prices on time
- Providing professional technical backup and sales advice
- Providing effective service support and customer training
- Work with an Industry leader with large clients and over 32 years of industry experience.
- Tailored development plans so you can promptly progress into Management roles.
- Excellent work-life balance with Mon-Fri business hours. Onsite parking + nearby public transport.
Current Vacancies
We currently have no open roles, but if you would like to express your interest in work with our team, please forward your resume to [email protected]
Customer Service Officer
- LOCATION: WANTIRNA
- QUALIFICATION: Previous Customer Service Experience Necessary
- HOURS: Full Time | Mon-Fri 8:30 am – 4:45 pm
- REMUNERATION: $60K-$65K
ANL Lighting has been in the lighting industry for over 33 years, distributing lamps, light fittings and lighting accessories to Wholesalers & Retailers who distribute to Electricians, Architects and Lighting Designers across Australia. We are seeking 2 highly capable all-rounders to fill customer service positions in our Wantirna office.
Responsibilities:
- Managing large amounts of incoming calls and email enquiries
- Answering detailed questions and service questions
- Identifying and successfully fulfilling customer needs
- Handling complaints and providing appropriate solutions and alternatives.
- Generating quotes, orders & sales returns
- Making detailed notes & maintain records kept in our CRM
- A range of administration duties as required
The suitable candidate will be:
- An active, friendly attitude & ability to multi-task
- Efficiency taking messages
- Well-spoken and professional phone manner
- Excellent attention to detail and presentation
- Outstanding computer skills
- Ability to work well in a group
- Lighting experience preferred
- You will have experience working in a professional services environment with previous Customer Service Experience.
- You will enjoy working as part of a team environment where your reliable, flexible and proactive approach will see you being an integral part of our team.
Benefits include:
- Close to Knox City Shopping Centre
- Parking on-site
- Monday to Friday – 8:30 am – 4:45 pm
- Great Team Culture