Work With Us
ANL Lighting provides quality light globes and fittings primarily for the residential, commercial & industrial markets. ANL Lighting’s mission is to strengthen and further develop market opportunities for the ANL Lighting/ VIBE Lighting product range in Australia and Overseas.
We value our staff and customers and recognize the importance of creating a positive relationship between staff & customers to achieve mutual satisfaction. ANL Lighting believes in and encourages open communication, praise and tolerance in order to create a positive working environment, where staff feel valued and have control and ownership of their job.
- Honesty, loyalty, openness and trust
- Customer focus and commitment
- Enthusiasm, self-motivation and efficiency
- Willingness to accept change, seek improvement and grow
in personal development
- Listening to our customers and fulfilling their requirements
- Being proactive business partners with our customers
- Providing high-quality products at competitive prices on time
- Providing professional technical backup and sales advice
- Providing effective service support and customer training
- Work with an Industry leader with large clients and over 32 years of industry experience.
- Tailored development plans so you can promptly progress into Management roles.
- Excellent work-life balance with Mon-Fri business hours. Onsite parking + nearby public transport.
Current Vacancies
We currently have no open roles, but if you would like to express your interest in work with our team, please forward your resume to careers@anllighting.com.au
Customer Service Officer
- LOCATION: WANTIRNA
- QUALIFICATION: Previous Customer Service Experience Necessary
- HOURS: Full Time | Mon-Fri 8:30 am – 4:45 pm
- REMUNERATION: $60K-$65K
ANL Lighting has been in the lighting industry for over 33 years, distributing lamps, light fittings and lighting accessories to Wholesalers & Retailers who distribute to Electricians, Architects and Lighting Designers across Australia. We are seeking 2 highly capable all-rounders to fill customer service positions in our Wantirna office.
Responsibilities:
- Managing large amounts of incoming calls and email enquiries
- Answering detailed questions and service questions
- Identifying and successfully fulfilling customer needs
- Handling complaints and providing appropriate solutions and alternatives.
- Generating quotes, orders & sales returns
- Making detailed notes & maintain records kept in our CRM
- A range of administration duties as required
The suitable candidate will be:
- An active, friendly attitude & ability to multi-task
- Efficiency taking messages
- Well-spoken and professional phone manner
- Excellent attention to detail and presentation
- Outstanding computer skills
- Ability to work well in a group
- Lighting experience preferred
- You will have experience working in a professional services environment with previous Customer Service Experience.
- You will enjoy working as part of a team environment where your reliable, flexible and proactive approach will see you being an integral part of our team.
Benefits include:
- Close to Knox City Shopping Centre
- Parking on-site
- Monday to Friday – 8:30 am – 4:45 pm
- Great Team Culture